Terms & Conditions

Introduction:

ChaabanStores, Organized - Lebanese, owned by CEO, Abdul Karim Hussein, Radwan, El-Chaaban, born, 01/09/1992, Lebanese nationality. Which is located on this domain only, Chaaban.org, under commercial registration number: 4502310/T, welcomes you, and informs you that you will find below the terms and conditions that regulate your use of the ChaabanStores, electronic platform and all the legal effects that result from that. Your use of the site. The services of the Chaaban.org electronic platform on the Internet, where the use of any person who uses the Chaaban.org electronic platform, whether a consumer, merchant, or other person, is considered his approval and acceptance, and he is fully competent, and is considered by the law, regulations, and the law for all materials, terms, and conditions contained in this The agreement is a confirmation of your commitment to its provisions and what is stated therein. We point out to you that the Chaaban.org electronic platform will be a (website or electronic platform) and this agreement will be considered valid as soon as you agree to it and begin registration on the Chaaban.org electronic platform.

Terms and Conditions for "ChaabanStores " Platform

Article 1 – Legal Capacity of the Merchant:

Upon registration on the "ChaabanStores " platform, the merchant acknowledges having full legal capacity to enter into contracts, being at least 18 years old, and having the legal authority to represent themselves or the commercial entity they register on the platform. The merchant also acknowledges that they are not prohibited from engaging in commercial or electronic transactions under any law in force in the Lebanese Republic or any jurisdiction with competence. If it is found that the merchant has provided false or misleading information, the platform administration reserves the right to suspend or terminate the account without prior notice and to seek compensation for any damages resulting from this.

Article 2 – Nature of the Obligations of the ChaabanStores Electronic Platform:

The "ChaabanStores " platform is an electronic marketing platform that acts as an intermediary between merchants and buyers to facilitate the processes of offering, demand, selling, and purchasing online. It does not act as a direct party in any commercial transaction between the seller and the buyer. The platform is committed to providing a secure digital environment, easy to use, and suitable for marketing products and services, along with providing the technical and logistical tools that contribute to facilitating commercial transactions. The platform does not bear any legal responsibility arising from disputes that may occur between the merchant and the buyer, and each party is responsible for their contractual obligations, unless there is direct negligence by the platform administration in performing its technical or legal services.

Article 3 – Conditions for Obtaining Products and Logistical Support Services:

The merchant is obligated to provide accurate and clear information about the products offered on the "ChaabanStores " platform, including type, specifications, quantity, price, and delivery time. Customers have the right to order the available products on the platform according to the displayed information, and the purchase process is binding on the merchant once the order is confirmed. The platform provides logistical support services in cooperation with accredited delivery partners, including delivery to customers, tracking shipments, and managing delivery and return processes. The merchant is responsible for preparing and packaging the product appropriately to ensure its safety during shipping and delivering the orders within the specified time frame. In case of unjustified delay or failure to deliver the product, the platform administration reserves the right to take appropriate actions, which may include deducting due amounts or temporarily or permanently suspending the merchant's account.

Article 4 – Accounts and Registration Obligations:

Every merchant or user wishing to create an account on the "ChaabanStores " platform must provide accurate and complete information during registration, including full name, contact details, and address of residence or workplace, along with the required documents when requested. The user is obligated to maintain the confidentiality of their login information and bears full responsibility for all activities conducted through their account, whether by themselves or through other parties. A user is not allowed to have more than one active account on the platform without explicit permission from the platform administration, and it is prohibited to use the account for illegal or unauthorized purposes. The platform administration reserves the right to suspend or delete accounts that violate the terms of use or in case of proven misconduct or inaccurate information, with the right to take legal action.

Article 5 – Electronic Communications and Official Communication Channels:

The user acknowledges that all interactions, notifications, and correspondence between them and the "ChaabanStores " platform via email, text messages, in-platform notifications, or official social media channels are considered official and legally binding communications. The official communication channels for the platform are:

• Email: info@chaaban.org

• Official phone number: +96171211769

• Verified social media accounts of the platform.

 The platform administration is committed to responding to user inquiries and correspondence within a reasonable time frame and reserves the right to archive and document all correspondence for legal or operational purposes. The user is responsible for following up on messages and notifications sent to their registered contact method, and all received messages are considered binding from the date of sending, even if not viewed by the user.

Article 6 – Amendments to the Terms of Use and Fees:

The "ChaabanStores " platform administration reserves the right to modify or update the terms and conditions of use, or policies regarding fees and services, at any time it deems appropriate, and users will be notified of these changes through the official channels. The amendments become effective and binding upon publication on the platform, and the user's continued use of the platform after the amendments constitutes explicit acceptance of the amended terms and policies. The amendments may include, but are not limited to, changes in subscription fees, sales commissions, promotional fees, or technical and legal service fees. If the user does not agree to the amendments, they may request account closure according to the platform's policies, without affecting any existing financial obligations.

Article 7 – Payment and Settlement Services for Merchants on the ChaabanStores Platform:

The "ChaabanStores " platform offers various secure electronic payment methods that allow customers to pay for their purchases easily, including cash on delivery, bank transfers, e-wallets, or electronic payment gateways. The amounts due to the merchant are transferred to their balance within the platform after deducting the agreed commission and any other fees, and only after confirming the delivery of the order and the absence of any dispute with the buyer. The merchant has the right to request the withdrawal of their profits from the platform at any time, according to the available withdrawal mechanism, considering the minimum withdrawal limit and any withdrawal or tax fees that may apply. The platform administration is committed to ensuring the security and confidentiality of all financial data, and reserves the right to freeze the profits of any account suspected of fraudulent activity until verification. In case of financial errors in the transfer or payment, the merchant must notify the platform administration within a maximum of 7 business days, and the error will be handled according to the established accounting systems.

Article 8 – Your Personal Information and Transaction Details:

The "ChaabanStores " platform is committed to protecting users' personal information collected during registration and use of the platform, and this information is used only for specified purposes such as account management, processing orders, and improving user experience. Personal information that may be collected includes full name, email address, phone number, physical address, payment details, and any additional information requested during registration or transactions. The user is obligated to provide accurate and truthful information, and any changes to this information must be updated immediately in the user account to ensure data accuracy. Detailed information about commercial and financial transactions on the platform may be collected, including purchase dates, amounts paid, and shipping details. This data is used to analyze and improve the platform's services and to provide accurate reports to users. The platform reserves the right to use personal data in accordance with its privacy policies and to inform users of any changes to these policies. Personal user information will not be sold or shared with third parties for commercial or marketing purposes, unless required by applicable laws or for providing legal or logistical services to the user.

Article 9 – Merchant's Commitment to Comply with Laws and Regulations in the Lebanese Republic:

The merchant acknowledges and agrees to comply with all laws and regulations in force in the Lebanese Republic, including commercial, tax, consumer protection laws, and all matters related to electronic commerce. The merchant is obligated to obtain all necessary licenses or permits to conduct their commercial activity and to pay all applicable fees or taxes on their products or services according to local laws. The merchant bears full legal responsibility for any violation of any law or regulation and agrees to compensate the "ChaabanStores " platform for any damages or costs arising from any breach or violation committed by the merchant while using the platform. In case of any commercial activity that violates the laws in force or exposes the "ChaabanStores " platform to legal liability, the platform has the right to take appropriate actions, including account termination or suspension. The merchant is responsible for all commercial activities conducted through their account on the platform and must take measures to avoid any actions or practices that may harm the platform's reputation or expose it to legal risks.

Article 10 – Rights:

Intellectual Property Rights:

The "ChaabanStores " platform is committed to protecting the intellectual property rights related to any content or material published or shared on the platform, including images, texts, software, and other content. All rights related to the platform and all its components are the property of the site or the relevant parties, and they may not be used except in accordance with the applicable laws.

User Rights:

Users, whether merchants or customers, have the right to benefit from the platform's services in accordance with the established terms of use. They also have the right to access their personal information and request its modification or deletion, in accordance with the privacy policies.

Rights Related to Products and Services:

The merchant acknowledges that all products displayed on the platform are subject to the intellectual property rights of the merchant or their suppliers, including trademarks, patents, and copyrights. In the case of selling products containing third-party intellectual property rights, the merchant is obligated to obtain the necessary licenses for that.

Right to Modify Terms:

The "ChaabanStores " platform reserves the right to modify any of its rights or user rights under these terms and conditions, and all affected parties must comply with the new terms upon their publication.

Right to Suspend or Terminate Accounts:

The platform has the right to suspend or terminate any merchant or user account in case of violation of these terms or any related policies, without any liability towards the user. This is done in accordance with the decisions issued by the platform administration.

Article 11 – Intellectual Property:

Intellectual Property Rights of the ChaabanStores Platform:

All content of the "ChaabanStores " platform, including texts, images, logos, icons, software, designs, databases, and other materials, are the exclusive property of the platform or the parties owning the related rights, and they are protected by local and international intellectual property laws.

Merchant's Rights:

The merchant acknowledges that all products displayed on the platform that contain materials protected by intellectual property rights (such as trademarks, patents, copyrights) are the property of the merchant or other parties and that they have the full right to display these products on the platform. The merchant also commits not to infringe on the intellectual property rights of others.

Prohibition of Infringement:

Users or merchants are prohibited from copying, distributing, modifying, or creating derivative works from any content protected by intellectual property rights belonging to the "ChaabanStores " platform or any third party, unless explicit written permission is granted by the rights owner.

Trademarks:

All trademarks, logos, and trade names used on the "ChaabanStores " platform are the exclusive property of the platform or the owning parties. Unauthorized use of these trademarks or logos is prohibited without prior permission from the owner.

Merchant's Obligation to Protect Intellectual Property:

The merchant is obligated to protect the intellectual property rights related to the products they display on the platform and agrees to compensate the "ChaabanStores " platform for any damages resulting from the use of third-party intellectual property without permission or in violation of intellectual property rights.

Intellectual Property Protection Measures:

In case the platform receives a complaint or notification regarding a potential intellectual property infringement, the platform administration reserves the right to take the necessary measures to protect intellectual property rights, including removing the infringing content from the platform or suspending the involved accounts.

Article 12 – The Consumer:

Definition of the Consumer:

A consumer is any person or entity that purchases products or services through the "ChaabanStores " platform for personal or non-commercial use, including individuals who purchase products from the stores available on the platform.

Consumer Rights:

The consumer has the right to receive products or services that conform to the descriptions and specifications agreed upon and are free from defects that may affect their use. The consumer also has the right to return or exchange products according to the platform's return and exchange policy.

Warranties:

Merchants warrant that the products offered to consumers on the "ChaabanStores " platform are of high quality, free from defects or issues, and conform to the specified descriptions.

Consumer Protection:

The "ChaabanStores " platform is committed to providing a safe environment for consumers, including clear and accurate information about the products and services offered. The platform also commits to protecting consumers' personal data and not sharing it with third parties without explicit consent.

Complaint Policy:

Consumers have the right to submit complaints regarding the products or services provided through the platform if they find any defects or issues with the purchased products. Complaints will be handled according to the platform's established mechanisms, and technical support will be provided to resolve any issues.

Exceptions:

Cancellation of orders is allowed before they are shipped, and return or exchange processes apply to products that have not been used or opened, subject to the platform's return policy. Promotional or clearance sale items may not be eligible for return or exchange unless they are defective or non-conforming.

Article 13 – Responsibility of ChaabanStores Platform:

Role of the Platform:

The "ChaabanStores " platform acts as an intermediary between merchants and consumers and provides an electronic platform for e-commerce and facilitating commercial transactions. It does not bear direct responsibility for the products or services offered by the merchants.

Product Responsibility:

Responsibility for the products displayed on the platform lies with the merchant offering those products. The platform does not bear any responsibility for the quality, quantity, or any issues related to the products after the completion of the sale between the merchant and the consumer.

Legal Obligations:

The platform is committed to complying with the laws and regulations in force in the Lebanese Republic and providing a secure and smooth electronic environment for users. However, it does not bear responsibility for any technical failures, network issues, or service interruptions resulting from causes beyond its control, such as internet outages or server failures.

Modifications to Services:

The platform reserves the right to modify or discontinue any part of its services at any time without prior notice. The platform does not bear responsibility towards merchants or consumers for any modifications or temporary service disruptions.

Disclaimers:

The platform does not provide any warranties regarding the accuracy or reliability of any information provided on the platform, whether related to products, services, or commercial transactions between merchants and consumers. All displayed information is based on the information provided by the merchants.

Data Responsibility:

The platform takes all necessary measures to protect users' personal data from unauthorized access or modification, but it does not bear responsibility for any breaches or unauthorized use of data by third parties unrelated to the platform.

Dispute Resolution:

In case of a dispute between a merchant and a consumer or between the platform and a user, the dispute will be resolved through legal channels or arbitration as per the applicable laws.

Limited Liability:

The platform's liability is limited to the amounts directly paid for the use of its services, and it does not bear responsibility for any indirect or consequential losses resulting from the use or inability to use the platform.

Article 14 – Confidentiality of Information:

Protection of Personal Information:

The "ChaabanStores " platform is committed to maintaining the confidentiality of all users' (merchants and customers) personal information and emphasizes the importance of protecting their data in accordance with local and international privacy laws.

Data Collection:

The platform collects personal data only to the extent necessary for providing its services, including data provided during registration, financial transactions, or any interaction with the platform. Personal data may include full name, address, phone number, and email address.

Use of Data:

Personal data is used solely for the purposes of providing services, managing accounts, processing transactions, and improving user experience. The platform may also use this data to send notifications about offers and new products according to the user's privacy settings.

Sharing Data with Third Parties:

The platform does not sell or share users' personal data with third parties for commercial or marketing purposes. However, data may be shared with relevant parties if required by law or for providing necessary services related to the platform's operations, such as electronic payment services or shipping companies.

Data Security:

The platform is committed to taking necessary security measures to protect personal data from unauthorized access or use, including data encryption and regular system updates to ensure data security.

User Rights:

Users have the right to access, modify, or delete their personal data from the "ChaabanStores " platform at any time, in accordance with privacy policies. Users also have the right to unsubscribe from marketing emails or promotional offers they may receive.

User Obligations:

Users are obligated not to disclose their account's personal data (such as passwords or login information) to any third party. In case of unauthorized access to the account due to user negligence, the platform does not bear responsibility.

Compliance with Laws:

The platform is committed to complying with all local and international laws related to data protection and privacy, including the General Data Protection Regulation (GDPR) if the users are from the European Union.

Privacy Policy Updates:

The platform reserves the right to modify this privacy policy at any time, and users will be notified of any significant changes via email or platform notifications. Users are advised to review the privacy policy periodically.

Article 15 – Return and Refund Policy:

Right to Return or Exchange:

Consumers have the right to return or exchange products purchased through the "ChaabanStores " platform within a maximum of 3 days from the date of receipt, provided that the products are in their original condition, unused, and undamaged, and the original invoice is retained.

Return Acceptance Conditions:

• The product must be unused and in its original condition.

• The product must be returned in its original packaging with all accessories and manuals if applicable.

• Include the receipt or order number.

• Fresh or custom-made food items are not eligible for return unless they have a clear defect or damage.

Procedures:

• The customer must contact customer service within the specified period and provide the reason for return or exchange.

• The platform will evaluate the request, and upon approval, coordinate with the customer for the return and exchange or refund process.

Shipping Fees:

• If the return or exchange is due to a merchant error or product defect, the platform or merchant will cover all shipping fees.

• If the reason is unrelated to a defect or error (such as a change of mind), the customer bears the shipping costs both ways.

Refund Process:

• The refund will be processed using the same payment method used during the purchase, within 7 to 14 business days from receiving the returned product and verifying its condition.

• Any bank fees or shipping costs may be deducted from the refund amount.

Exceptions:

• Digital products (such as downloadable files or electronic codes) are not eligible for return or exchange after the purchase is completed.

• Items purchased during clearance sales or final discounts are not eligible for return or exchange unless they are defective or non-conforming.

Article 16 – Cancellation of Membership or Store:

Request for Cancellation by Merchant or User:

Any registered merchant or user on the "ChaabanStores " platform has the right to request the cancellation of their membership or store at any time by submitting an official request through the platform's communication channels. The request will be reviewed by the platform administration, and the requester will be notified of the decision within a maximum of 5 business days.

Approval of Cancellation:

Cancellation is considered effective only upon receiving written or electronic approval from the "ChaabanStores " platform administration. The platform reserves the right to reject any cancellation request in the following cases:

• Outstanding financial obligations or debts on the account.

• Open complaints or disputes related to the account or store.

• Ongoing sales or orders in progress.

Cancellation by the Platform:

The platform reserves the right to cancel the membership or store of any user or merchant without prior notice in the following cases:

• Violation of the terms of use or platform policies.

• Use of the account for illegal or harmful purposes.

• Provision of false or misleading information during registration or commercial activities.

• Recurrent customer complaints and failure to address them professionally.

Obligations After Cancellation:

All financial or legal obligations related to the account remain binding even after cancellation. Account data will be deleted according to the privacy policy, except for data required to be retained by law.

Account Recovery:

Requests for account recovery or store reactivation will be considered based on an internal review and conditions set by the platform administration, provided there is no permanent ban on the account.

Article 17 – Sales, Payment, and Purchase Operations:

Scope of Operations:

The financial operations on the "ChaabanStores " platform include all matters related to the payment for the value of products, receiving sales proceeds, and purchasing logistical or advertising services provided by the platform.

Payment Methods:

The platform offers several secure and licensed payment methods, including but not limited to bank transfers, e-wallets, cash on delivery (for some products and regions), and payment through the platform's balance.

Withdrawal of Earnings:

Merchants can withdraw their earnings 3 days after confirmation of order delivery by the customer. Withdrawal processes will be completed within a maximum of 5 business days from the request date. The merchant bears any bank transfer or international transfer fees that may apply.

Sales Procedures:

The product listed for sale will be activated after review and approval by the platform team. Upon order confirmation by the customer, the merchant will be notified to prepare and deliver the product within the specified period. A successful sale is considered complete upon customer confirmation of receipt or the expiration of the legal period without objection.

Purchase Procedures:

The buyer is required to pay the order amount before confirmation, according to the chosen payment method. The order can be canceled only before the merchant ships the product. If the merchant fails to ship within the specified period, the customer has the right to a full refund of the paid amount.

Dispute Resolution:

In case of any financial dispute between the customer and the merchant, the platform administration will intervene to review the complaint and make the appropriate decision based on the evidence provided by both parties.

Financial Security Policy:

The "ChaabanStores " platform is committed to providing the highest standards of financial transaction security and works with trusted payment partners to ensure the protection of payment data and the rights of all parties.

Article 18 – Prohibited Products and Content:

Prohibited Products and Content:

The following products and content are strictly prohibited from being displayed, sold, or promoted on the "ChaabanStores " platform:

• Weapons, ammunition, and explosives of all kinds.

• Drugs, psychoactive substances, or prohibited medications.

• Counterfeit or fake products or those that infringe intellectual property rights.

• Pornographic or explicit sexual content or materials that are immoral.

• Stolen goods or goods of unknown origin or that violate Lebanese laws.

• Products that promote violence, racism, hatred, or inciting content.

• Products requiring special licensing that has not been provided (such as certain medical devices, electrical devices, or food items).

• Any product containing hazardous materials or substances that may cause harm to consumers or the environment.

• Currencies, financial instruments, bank cards, or unauthorized electronic payment tools.

• Digital products or services that violate publishing or distribution laws.

Consequences of Violation:

Upon detection or reporting of any prohibited product or content, the platform administration reserves the right to immediately remove the product or content and suspend or permanently ban the violating merchant or user account. Legal actions may be taken against the violating parties, and they bear full legal responsibility for any damages resulting from the display, sale, or marketing of prohibited products or content.

Article 19 – Lebanese Cybercrime Law:

Compliance with Lebanese Laws:

The "ChaabanStores " platform and all its users, including merchants, customers, and visitors, are subject to the Lebanese Cybercrime Law and any other relevant laws or regulatory statutes enacted in the Lebanese Republic.

Prohibited Actions:

The following actions are strictly prohibited on the "ChaabanStores " platform:

• Hacking or attempting to hack the platform's systems, servers, or related accounts.

• Distributing or spreading malware, viruses, or spyware.

• Impersonating any person or entity with the intent to defraud or manipulate users.

• Collecting users' data or sensitive information without explicit consent.

• Engaging in any activity that disrupts or slows down the platform's services intentionally.

Cooperation with Authorities:

The platform administration reserves the right to cooperate fully with judicial and security authorities in case of suspected unauthorized electronic activity by providing login records and related data and disclosing information about the involved accounts as permitted by law.

Penalties:

The platform will take strict actions in case of proven cybercrime, including account suspension, permanent ban, and reporting the user to the relevant authorities. In addition to legal penalties, the platform reserves the right to seek compensation for any technical or financial damages incurred due to such actions.

Awareness:

The platform encourages all users to maintain their information security, not share personal information or passwords with untrusted parties, and report any suspected fraudulent activity or security concerns immediately.

Article 20 – Restriction of Access or Membership:

Right to Restrict or Suspend:

The "ChaabanStores " platform administration reserves the right, without prior notice, to restrict, suspend, or terminate any user or merchant's access to their account or platform services, fully or partially, in the following cases:

• Violation of the terms of use or platform policies.

• Suspicious or fraudulent activities on the account.

• Violation of the laws in force in the Lebanese Republic or suspected violation.

• Recurrent customer complaints or failure to address them professionally.

• Outstanding debts or unpaid obligations on the account.

Permanent Account Termination:

The platform may permanently terminate the membership of any user or merchant in severe cases, such as:

• Recurrent violations or failure to comply with previous warnings.

• Abuse or harm to the platform or its users through any means.

• Intentional disruption of operations or harm to the platform's reputation.

Temporary Restrictions:

Temporary restrictions may be imposed on the account (such as suspension of posting or selling privileges) for investigation or internal review purposes, and the account may be reactivated after rectifying the situation or providing the necessary clarifications.

Platform's Non-Liability:

The platform does not bear responsibility for any decisions to suspend or terminate the account, especially in cases of breach of agreements or laws, and the decision is considered final and non-appealable in some cases.

Appeal Rights:

The affected user or merchant may submit a request to review or appeal the suspension or termination decision by contacting the technical support team, and the administration will review the case and respond within a maximum of 7 business days.

Article 21 – Warranty:

Product and Service Warranty:

The "ChaabanStores " platform does not provide any direct warranty on the products or services offered by the merchants on the platform, as the warranty responsibility lies solely with the merchant offering the product or service.

Merchant's Warranty Obligation:

The merchant is obligated to provide a clear and explicit warranty, if applicable, related to the quality, functionality, or conformity of the product to the specified descriptions and include the warranty terms within the product description on their platform page.

Legal Warranty:

Any warranty provided by the merchant is subject to the Lebanese laws in force, including consumer protection laws, and the merchant must respect and apply these laws fully.

Platform's Non-Liability:

The platform does not bear any legal or financial responsibility for any claims arising from product defects, misuse, or non-conformity, and all claims will be directed to the responsible merchant.

Communication Regarding Warranty:

In case of any warranty-related dispute, the buyer should communicate directly with the merchant, and if a resolution cannot be reached amicably, a complaint can be filed through the platform's support section for mediation.

Article 22 – Merchant's Responsibility:

Product Quality and Information Accuracy:

The merchant bears full responsibility for the quality of the products or services offered on the "ChaabanStores " platform and is obligated to provide accurate, clear, and truthful information about them, including images, descriptions, specifications, and price.

Compliance with Laws and Regulations:

The merchant acknowledges and commits to full compliance with all laws and regulations in force in the Lebanese Republic, particularly those related to consumer protection, commercial fraud, taxes, environment, and health and safety.

Order Fulfillment:

The merchant must prepare and ship orders within the specified time frame, ensure secure delivery to the customer, and bear responsibility for any delays or failures in fulfilling orders.

Handling Complaints and Returns:

The merchant is obligated to handle customer complaints professionally and transparently, apply the platform's return and exchange policy, and resolve any disputes amicably whenever possible.

Data Protection:

The merchant is prohibited from using or exploiting customer data obtained through sales on the platform for commercial or promotional purposes outside the scope of the platform and must respect customer privacy.

Trademark and Content Compliance:

The merchant ensures that the products displayed do not infringe on any trademark or intellectual property rights and commits not to display any offensive, misleading, illegal, or unauthorized content.

Legal Responsibility:

In case of any violations or breaches by the merchant, the merchant bears full legal, financial, and administrative responsibility, and the platform does not bear any liability or obligation resulting from such actions.

Article 23 – Relationship and Communication Between ChaabanStores Electronic Platform and Merchants:

Contractual Relationship:

The relationship between the "ChaabanStores " platform and merchants is a contractual electronic relationship that allows the merchant to use the platform to display and sell their products or services. This relationship does not constitute a partnership, legal representation, agency, or employment relationship of any kind.

Merchant's Independence:

The merchant retains full independence in managing their store and determining their sales policies, within the limits of the applicable laws and without violating the platform's terms and policies.

Official Notifications:

Official notifications and correspondence between the platform and merchants are exchanged through the official electronic channels such as the official email or the control panel within the merchant account, and these notifications are legally binding.

Updates and Announcements:

The platform is committed to informing merchants of any updates to policies, terms, or services, and the merchant's continued use of the platform after receiving these notifications constitutes implicit acceptance of the amendments.

Communication with Support:

The merchant has the right to communicate with the platform administration or technical support team at any time for inquiries, complaints, or service-related questions through the designated channels on the official website.

Article 24 – Transfer of Rights and Obligations:

Prohibition of Transfer Without Permission:

The merchant is not allowed to transfer or assign any of their rights or obligations arising from this agreement or from the use of the "ChaabanStores " platform to a third party without obtaining prior written consent from the platform administration.

Platform's Right to Transfer:

The "ChaabanStores " platform reserves the right to transfer or assign its rights or obligations, or any part thereof, to any third party, such as subsidiaries or contracted entities, without the need for the merchant's consent, provided that this does not affect the merchant's obligations towards the platform or its users.

Special Cases for Transfer:

In case of merger, acquisition, sale (in whole or in part) of the platform, or transfer of ownership, this agreement remains in force and binding, and all rights and obligations will be transferred to the new owning or operating entity.

Continuity of Obligations:

The transfer of rights or obligations, whether by the merchant or the platform, does not affect the pre-existing obligations, and all prior rights and responsibilities remain in effect until settled.

Article 25 – Applicable Law and Jurisdiction:

Lebanese Law:

This agreement and any disputes or claims arising from it are subject to the laws of the Lebanese Republic only, and the Lebanese courts have exclusive jurisdiction over any disputes.

Local and International Legislation:

In case of conflict between local or international laws, Lebanese law will apply in all cases, including consumer protection laws and commercial regulations.

Dispute Resolution:

If any dispute or claim arises between the merchant and the "ChaabanStores " platform, the parties will attempt to resolve it amicably. If amicable resolution is not possible, the dispute will be referred to the competent Lebanese courts in accordance with Lebanese laws.

Compliance with Laws:

Both the merchant and the "ChaabanStores " platform are committed to complying with all local and international laws related to e-commerce, data protection, consumer rights, and other relevant legal terms.

Article 26 – Merchant's Obligations Towards Consumers:

Transparency and Integrity:

The merchant must provide accurate, complete, and clear information about the products or services offered on the platform, including prices, specifications, and features, to enable consumers to make informed decisions.

Compliance with Consumer Rights:

The merchant must respect consumers' rights as stipulated in local laws, including the right to return or exchange products in case of defects or non-conformity with the advertised product.

Customer Service:

The merchant is obligated to provide professional and efficient customer service, respond to consumer inquiries promptly, and offer the necessary support to resolve any issues during or after the purchase process.

Protection of Personal Data:

The merchant must protect consumers' personal data and use it only in accordance with applicable laws. The merchant is prohibited from using consumer data for any purposes other than those directly related to commercial transactions.

Non-Discrimination:

The merchant must treat all consumers fairly and equally, without discrimination based on gender, race, religion, or any other considerations. All commercial transactions must be free from discrimination or exploitation.

Compliance with Platform Policies:

The merchant must adhere to all policies and terms set by the "ChaabanStores " platform, including shipping, return, and delivery policies, and ensure that their commercial activities comply with these policies.

Transparency in Financial Transactions:

The merchant must clearly disclose all additional fees or costs related to the products or services, such as shipping fees or taxes, to ensure consumers are fully aware of all associated costs.

Article 27 – Printed and Electronic Advertising Materials and Special Offers on the ChaabanStores Platform:

Advertising Materials:

The "ChaabanStores " platform has the right to use printed and electronic advertising materials to promote the products and services offered on the platform. These advertisements include emails, social media posts, print materials, and digital ads on the website.

Compliance with Laws:

All advertising materials and special offers must comply with the laws and regulations in force in the Lebanese Republic, including consumer protection and commercial advertising laws.

Special Offers:

The platform periodically offers special promotions, discounts, and advertising campaigns for consumers. Merchants are obligated to comply with the terms and conditions of these promotions as specified in each campaign.

Communication with Consumers:

Consumers must be informed clearly and transparently about all special offers, including the offer duration, special conditions, and associated costs.

Use of Advertising Materials by Merchants:

Merchants may use the advertising materials provided by the "ChaabanStores " platform to promote their products, provided they comply with the platform's terms and do not use them for any other purpose.

Prohibition of Unauthorized Advertising:

Merchants are prohibited from publishing any unauthorized advertising materials or promotional offers on the platform or through any communication channels without the platform's approval. Any advertising content must be accurate and not misleading or illegal.

Article 28 – Strategic and Logistical Services (Third-Party Services):

Cooperation with Third Parties:

The "ChaabanStores " platform reserves the right to cooperate with third-party service providers to offer strategic and logistical services to the platform's subscribers. These services include shipping, storage, delivery, and logistical support related to completing sales and purchase transactions.

Selection of Service Providers:

The platform selects third-party service providers based on quality and efficiency criteria in performing the assigned tasks. The platform commits to working with accredited and reliable companies to ensure high-quality logistical services for all merchants and consumers.

Third-Party Obligations:

Third-party service providers must comply with all policies and terms set by the "ChaabanStores " platform, including service standards and contractual obligations. These providers must maintain a high level of professionalism to ensure customer satisfaction and trust.

Coordination with Third Parties:

In case of using third-party services, the platform is responsible for coordinating between the merchant and the service provider to ensure smooth and efficient service delivery. The platform supervises the execution of logistical operations.

Platform's Non-Liability:

The platform is not responsible for any delays or issues caused by third-party service providers related to shipping, delivery, or other logistical services. However, the platform will assist in resolving any disputes that may arise between the merchant and the service provider.

Modifications to Third-Party Services:

The platform reserves the right to modify or change third-party service providers at any time to ensure the best service quality and user experience.

Article 29 – Technical Support:

Technical Support Services:

The "ChaabanStores " platform provides technical support services to all users and merchants on the platform. Technical support includes assistance with technical issues, website support, and answering inquiries related to the technologies used on the platform.

Communication Channels:

Users and merchants can contact the technical support team through the designated channels provided by the "ChaabanStores " platform, such as email or live chat (if available), or by phone.

Technical Support Hours:

The technical support team operates during official business hours and will respond to inquiries as soon as possible. The platform's operating hours and local time zone are determined according to the platform's official schedule.

Responding to Technical Issues:

In case of any technical issues or problems on the platform, the technical support team is committed to investigating and resolving the issue promptly and providing solutions or guidance to users.

Additional Resources:

In addition to direct customer support, the platform provides self-help resources, including FAQs and online support catalogs that explain how to handle common technical issues.

Commitment to Professionalism:

The technical support team is committed to providing services with the highest standards of professionalism and efficiency, treating all users and merchants with respect and transparency.

Platform Updates:

The platform continuously works on improving the platform through technical updates and providing ongoing support to ensure all users can benefit from the latest available technologies. Users will be informed of any updates or changes to the system that may affect their experience.

Article 30 – Dispute Resolution:

Amicable Settlement:

The "ChaabanStores " platform first seeks to resolve any disputes or disagreements between merchants and consumers or between users amicably through direct negotiation. In case of a dispute, parties are encouraged to contact the platform's customer service team to attempt a quick and effective resolution.

Mediation:

If amicable settlement fails, parties may resort to mediation with a neutral third-party mediator to assist in resolving the dispute. The platform will help in identifying a suitable mediator according to established criteria.

Legal Jurisdiction:

If the dispute persists and cannot be resolved through mediation, parties have the right to refer the matter to the Lebanese courts. The jurisdiction lies with the Lebanese courts, and disputes will be settled according to the laws and regulations in force in the Lebanese Republic.

Compliance with Judicial Decisions:

In case of a judicial decision, all parties must comply with the court's ruling. Both the platform and the users are obligated to adhere to the legal decisions and the applicable local laws in such cases.

Costs and Fees:

The losing party in the dispute bears all costs and fees related to the dispute resolution, including mediation fees or legal costs. If both parties are found responsible, the costs may be divided fairly according to the court's or mediator's discretion.

Confidentiality:

All dispute resolutions related to the "ChaabanStores " platform will be handled confidentially, and details of the case will only be disclosed to the involved parties or relevant legal authorities. The platform ensures complete confidentiality throughout the dispute resolution process.

Article 31 – General Provisions:

Binding Nature of Terms:

All terms and conditions stated in this agreement are binding on all signatory parties, and both the merchant and the consumer must comply with all provisions of this agreement while using the "ChaabanStores " platform. In case of any conflict between these terms and any other terms, the terms of this agreement shall prevail.

Amendments to the Agreement:

The "ChaabanStores " platform reserves the right to amend this agreement at any time by updating the terms or adding new provisions, and all users and merchants are required to review this agreement periodically. Users will be notified of any significant changes through the available channels such as email or platform notifications.

Non-Applicability of Terms:

If any provision of this agreement is found to be invalid or unenforceable under applicable laws, it will not affect the validity of the remaining provisions, which shall remain in full force and effect. The platform will amend any invalid provision to comply with the laws.

Governing Language:

In case of any discrepancy between different language versions of this agreement (if available), the Arabic version shall prevail and be binding on all parties.

Integration with Other Agreements:

This agreement is considered part of any other agreements that may be entered into between the users and the "ChaabanStores " platform in the future. No part of this agreement may be modified or waived except with the written consent of both parties.

Independence of Provisions:

Any delay or omission by the "ChaabanStores " platform in enforcing any provision of this agreement shall not be construed as a waiver of the platform's rights, and such delay or omission shall not affect the validity of such provisions in the future.

Jurisdiction:

The Lebanese courts have jurisdiction over all disputes and claims arising from the interpretation or enforcement of this agreement, and all parties are subject to the legal authority of the Lebanese courts in this regard.

Implementation:

This Agreement shall be effective and binding upon acceptance by the User or Merchant upon registration on the ChaabanStores Platform or upon use of the Platform’s services.