common questions

FAQ - Chaaban Magasins

Welcome to the Frequently Asked Questions (FAQ) section of Chaaban Magasins! Here, you’ll find answers to the most common questions about shopping, registration, shipping, payment, and other services. If you don’t find the answer you’re looking for, feel free to contact our customer service team.

1. How can I create an account on the website?

To create an account:

  1. Click on the “Sign Up” button at the top of the page.
  2. Enter your personal information (name, email, password).
  3. Click “Create Account,” and you’ll receive an email to confirm your registration.

2. Do the prices include taxes?

Yes, all prices displayed on the website include applicable taxes unless otherwise stated. The tax amount is itemized during order review.

3. How can I place an order?

  1. Browse products through the various categories or use the search bar.
  2. Add the product to your cart by clicking “Add to Cart.”
  3. Go to your cart and click “Checkout.”
  4. Enter your shipping and payment details to confirm the order.

4. What payment methods are available?

We accept a variety of payment methods, including:

  • Credit and debit cards.
  • Cash on delivery (available in select areas).
  • Bank transfers or digital wallets (if supported).

5. How long does shipping take?

  • Shipping times vary based on your location and the product type. Typically, orders take 3 to 7 business days for domestic delivery and 7 to 14 business days for international shipping.
  • You can track your order in the “My Orders” section of your account.

6. Can I return or exchange a product?

  • Yes, you can return or exchange products within 14 days of receiving the order, provided the products are in their original condition and unused.
  • For more details, please check the Return and Exchange Policy page.

7. How can I promote my products as a seller?

  • If you are a seller and want to promote your products, go to your dashboard and select the “Promote” option under your product list.
  • Choose the appropriate advertising campaign and complete the payment process.

8. How are sales taxes calculated?

  • Taxes are automatically calculated based on local laws in the buyer’s and seller’s regions.
  • You can view tax details in your dashboard under the “Financial Reports” section.

9. Are there fees for withdrawing earnings as a seller?

  • Yes, fees or taxes may apply when withdrawing earnings, depending on local regulations. The fees will be displayed during the withdrawal request.

10. How can I contact customer service?

We’re here to assist you! You can contact us through:

  • Phone: +96171211769
  • Email: info@Chaaban.Org
  • Live chat service on the website.

Can’t find your answer?

If you have additional questions, don’t hesitate to contact us. We are always striving to provide the best support for our customers!