Return and Refund Policy

Return and Refund Policy - Chaaban Magasins

At Chaaban Magasins, we are committed to ensuring customer satisfaction by providing a seamless and worry-free shopping experience. To achieve this, we offer a clear and straightforward return and refund policy that protects consumer rights.

Return Terms and Conditions

  1. Return Period:

    • Products can be returned within 14 days from the date of delivery.

  2. Product Condition:

    • The product must be in its original condition and unused.
    • It should be in the original packaging with all included accessories and manuals.

  3. Non-Returnable Products:

    • Products that have been used or damaged.
    • Personal or hygiene-related items such as underwear and cosmetics.
    • Customized products made upon the customer's request.

  4. Defects and Issues:

    • If the product is damaged or defective upon delivery, returns will be accepted subject to inspection and verification.

Return Process

  1. Submitting a Return Request:

    • Return requests can be submitted via the user’s account page on our website or by contacting customer service.

  2. Request Review:

    • The return request will be reviewed by our team within 48 hours.

  3. Product Collection:

    • The product will either be collected by our delivery team or dropped off at one of our authorized shipping centers.

Refund Terms and Conditions

  1. Refund Processing Time:

    • Refunds will be processed within 7 business days after the returned product has been received and inspected.

  2. Refund Method:

    • If payment was made via credit card, the amount will be refunded to the same card.
    • For cash on delivery payments, refunds will be issued in cash or credited to the customer’s account.

  3. Applicable Fees:

    • Shipping fees or any additional costs related to the order may be deducted if the return is not due to a product defect.

Contact and Support

  • For any inquiries regarding our return and refund policy, you can reach us through:
    • Email: info@Chaaban.Org
    • Phone: +96171211769
    • Live Chat: Available on our website.

At Chaaban Magasins, we aim to ensure a smooth and convenient shopping experience. Thank you for choosing us and trusting our products and services!