Shipping and Delivery Policy

Shipping and Delivery Policy - Chaaban Magasins

Welcome to the Shipping and Delivery Policy page of Chaaban Magasins. We are committed to providing a fast, secure, and reliable shipping experience for all our customers, regardless of their location. Below are the details of our shipping and delivery process:

1. Shipping Options

We offer multiple shipping options to meet our customers' needs, including:

  • Standard Shipping: Delivery within 3 to 7 business days domestically.
  • Express Shipping: Delivery within 1 to 3 business days domestically.
  • International Shipping: Delivery within 7 to 14 days, depending on the destination.

2. Shipping Costs

  • Domestic Shipping: Costs are determined based on the total weight of the order and the customer’s location.
  • International Shipping: Costs vary depending on the destination and package weight. Shipping fees are calculated automatically during checkout.

3. Order Tracking

  • Once your order is confirmed, you will receive a tracking number to monitor the shipment status via the “My Orders” section in your account.
  • Notifications will also be sent via email or SMS to update you on the shipment's progress.

4. Order Processing Time

  • All orders are processed within 24 to 48 hours of payment confirmation (excluding public holidays).
  • In case of any delays, the customer will be notified promptly.

5. Delivery Policy

  • Customers must provide an accurate and detailed delivery address to avoid delays.
  • Orders are delivered during standard business hours.
  • If the customer is unavailable during a delivery attempt, the courier will arrange a second delivery attempt.

6. Areas Not Covered by Shipping

  • If shipping is unavailable to your area, please contact our customer service team to arrange alternative solutions.

7. Free Shipping Policy

  • Free shipping is available for orders exceeding a specific value (as per promotional offers).
  • This service is available in select domestic regions only.

8. Damaged or Lost Shipments

  • If your shipment is damaged or lost during transit, please contact our customer service immediately to file a claim.
  • We work closely with our shipping partners to ensure the customer is compensated as quickly as possible.

9. Order Modifications

  • Shipping addresses or orders can be modified before the order is shipped.
  • Once the order is shipped, modifications are no longer possible.

10. Additional Inquiries

If you have any questions regarding shipping or delivery, feel free to contact us via:

  • Phone: +96171211769
  • Email: info@Chaaban.Org
  • Live chat service on the website.

At Chaaban Magasins, we are dedicated to providing a reliable and flexible shipping experience that meets your expectations. Thank you for shopping with us!